During the winter time of year, we see an
increase of customers returning left over material.
Before you return any product, please look at the
product’s condition and ask yourself, would you like
to receive this product shipped to you for your next
job? Does the product look in good clean condition,
and is it still in its original box and not missing parts?
We will also need the invoice number on which the
material was purchased. You can then ask your
salesman to stop by to inspect the material to be
tagged.
We will not accept any material water-stained or
with mud marks from being in the back of an open
truck or any material which has signs of having been
installed such as screw holes, duct tape or cut ends.
Also keep in mind that special fab material, cut
wire, electrical controls, and special order items are
not subject to return.
If the material was shipped to you in error, it is
still your responsibility to take care in keeping it
clean. We will return to you, our customer, any
product returned to us which is not in condition for
resale or we might scrap it without credit. Our truck
drivers will not pickup any material which has not
been tagged. Also please do not put any material on
the truck without a return goods tag, as you will most
likely never see a credit as no one will know who it
is from.
Items claimed defective must be accompanied by
all the necessary information to proceed with the
vendor's defective claim policy. Please be specific
when noting the “trouble”.
Your help and cooperation will enable our office
to return goods to the shelf for resale and apply the
credit to your account in a “timely manner”.
